To The Consumer Forum
Sir, My self Jagadish sai vanarasu, Iam having ICICI bank gold credit card. i was received credit card on 20 october.
since november iam wating to purchase laptop at the time customer care said that minimum 3 months required to for choosing the emi option.
I was purchased dell laptop amounting rupees 37026 on 18 march
before purchaseing i was cotacted the customer care department, I want to convert my transaction into EMI, then customer care executive said that, you can purchase & you can convert into EMI.
Then i was purchased, next day 19 march. i was again contacted to customer care dept regarding emi conversion option, at that time executive was saying that, there is no emi option to your card, then i put a complaint in customer care dept, Next day on 20 March i had received call from ICICI Credit Cards Head Offiice Mumbai, one executive saying that your transaction can convert into emI for 9 months as 4114 EMI 4200 interest, then i was agreed for the EMI plan.
again I was contacted the customer care executive on 22 march for confirmation, then executive said that you have 21 days from purchaseing time to convert EMI plan, and you have already receieved call from head office, till your EMI table not updated into your account wait for some few days.
after that on 29 march, i was contacted to the customer care executive, then he said we server problem call after some time, he did not any reply, on 4 the april I was contacted with customer care executive
then he was said to me, there is no EMI fecility to your card, because you are not did any transaction. you have to do minimum 2 to 3 transactions & statements need to prepare they are saying sorry to me.
sir please help me in this out, ICICI bank playing with customers,
if EMI fecility is not there, then why they are encourage the customers for purchasing.
customer care dept Providing false information to the customers,
Mis handling the customers, sir its completely worst serives to the customers,
sir please guide me in this regard waiting for your favourble reply
my objective is no other customer will face these kind of problems
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