Dear Sir,
We had applied for ICICI bank Bonds in October.
The bonds were not received by us till December.
In January I called up the ICICI Bank Customer Care help line and officer tols me that I should write to [email protected]
On 4th January I wrote a mail to [email protected] (this is the customer care e-mail) and told them that I have not received the bonds
The very same day I was replied to by stating that the matter has been taken up with the Registrar
On 10th January I again wrote to them with reference to earlier correspondence and told them that I have not been replied to
On 14th January I received an e-mail stating that they are in the process of taking over the Bonds Issue and a weeks time was sought from me
However, I did not hear from them till 24th January and so, i decided to call them up. The Customer Care Officer gave me the Bond Holder's Number and told me that the bonds have been despatched to us on 03rd January but she could not give me the details of despatch medium etc.
Hence, I wrote a mail the very same day giving reference to my discussions and asked them to revert back at the earliest
Also, I faxed a letter to them giving the full history and asking for my bonds
I did not hear from the Bank till 7th february when I called up the Customer Care. the Officer told me that a reply has been sent to me on 05th february. The officer also told me that even the bank has not received back the bonds and he advised me that I should request for duplicate certificates by writing to the Bond Manager
So, I faxed across a letter on 08th february to the Bond Manager giving refernce to my discussions and asking for duplicate bonds
However, I did not receive any response from them till 14th february. So, I called up the customer care once again on 14th february. The officer told me they are supposed to reply within 48 hours.
Once again, I wrote a mail on 14th february asking for my bonds
On 29th February I received an e-mail from them stating that the bonds have been despatched by speed post on 18/12 and have not been delivered back to them and that I should check with my local post office
When, I enquired in the Post office, I came to know that the envelopes have been returned back and the same information was available on Post Office website
Immediately, I wrote to the bank stating that the documents have been returned undelivered
Now, the bank has sent us a whole lot of legal papers to be notarised, stamped etc
We are small people and is it right for bank to ask us to incur expenses of nearly Rs. 700-800 (in notarising and indemnity bonds issuance and surety etc.) when we have not lost the bonds
I understand that indemnity bond is issued when I have done a mistake but why should bank ask me to indemnify them for no mistake of mine
The Bank should trace the original documents and deliver it to me or show me the proof of delivery
I have not received the certificates and in that event how can I be made responsible to indemnify the Bank for the same
This is sheer muscle power being used by such a big organisation as they know that fighting a legal battle by small people like us is just out of question owing to the complexities and time taken by the process
Is there no responsibility for Bank to locate the original documents and is there no onus on the Bank
Should a small investor be penalised for no fault of his
Dear Sir,
Please note the developments and the faults committed by the Bank:
The Bank officer first confirmed us that documents have been sent on 3rd January and then they told us that it has been sent on 18th december. Had we known this fact earlier, we could have done something but by the time we were given correct information, the documents were returned
I agree that probabaly we were not at our place when the documents came for delivery but we had initiated the process of enquiring about it well before the second delivery and had the officers given us the correct information and in time, we could have easily received the documents
Secondly, the delay in response was always from bank's end. They always were replying delayed and there system was not ready to offer information as they were taking over. They had to be followed up
From the above, it clearly emerges that due to sheer negiligence and delay on bank's part, we have been put to trouble
For all the above written correspondences, I have a copy and can be produced whenever required
Please help
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