I am a UK resident. Nearly a month ago I was carrying out transfer of funds (£5000) into my ICICI UK account over the internet. The sort code of their bank for UK accounts and Money to India accounts is the same. I had previously transaction details saved in my UK bank (Lloyds) preferences for ICICI UK account and ICICI Money to India account.By mistake I ended up clicking on the saved transaction preferences that sent Money to India account rather than my UK ICICI account. When I realised the mistake after 2 days I followed that up with a phone call to their phone banking officer and Email to [email protected], highlighting the mistake and requesting the return of funds. I was given assurance since I had not sent appropriate reference No corresponding with the correct Money-India transfer the funds will be held in the bank and will be retuned to me within 24 hours.
Despite various phone calls and assurances, registering complaints, 2 service requests references and 7 Emails and 25 days later, I am still waiting for my money to be returned. All I keep getting is promise of funds transfer to my originating bank but no results. I have also registered a complaint to their customer services General Manager without any results.
What legal steps should I take to highlight the incompetency of this bank and its officers? I for one will be looking forward to ending all my banking relationship with this bank.
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