ICICI
Unfair Average Balance Charges

Sir,

I have a salary account with ICICI for several years now. Our corporate account number is 625201049952. During last quarter (July to September), I had three remittances from my company for salary. When my company makes the remittances of Salary (the amount may vary from month to month), it puts as Allow/Mr. Siby Paul, as it does for 100s of our other employees. But I was charged Rs.843/- by ICICI stating that there was no minimum balance. When I informed that it was a zero balance salary account, the branch manager was requesting for proof. Later when I send a mail through the Mailing System of the ICICI online banking, the account manager responded that mine was indeed a zero balance salary account. But still there was no reversal of charges. Now their contention, over phone, is that Allowance can not be considered as Salary. As our company makes the salary payment always through this heading to 100s, if not thousands of salary accounts - (and I being the only person, to my knowledge, who was unfairly charged this amount) - I feel this contention is nonsense.

Sir, kindly look into this matter and do the needful

With hope of a quick and favorable response,

Yours faithfully,

Siby Paul