I got shocked when i was not able to withdraw money from ATM on 3rd sunday, I had 32, 000 in my account but when i saw the statement i had only 700 as effective amount. I called the cutomer care, they put me in hold for around 15 min and gave me a response that the application is down and cannot say the status and asked mw to call later. Then when i again called them they where not able to answer what happened to my money on 31st i got my salary credited i did not make any transaction or there was no tranaction detail, they were unable to answer me i asked them to connect to there team leader but they tranfered my call to loan department.
Again i called the cutomer care they said that there is some server problem and asked me to call on monday after 8pm. Icalled them on tuesday and went and visited the branch no one were able to answer what has happened then on Wednesda when i called them they said that there is a lean applied on my account since i did not pay the due for flexi cash account i was not informed abt the due or before leaning they did not inform me.
Soon i paid the due and made a request by calling the customer care to unlock my account. They said it will be done in 48hours. I waited for 2 days still my account was not unlocked.yesterday i again called the customercare and re raised the request, they asked me to wait for another day. Still today i did not get my account un-leaned, today i called them they said me to wait for another 48hours.
It has been abt a week my account is locked for 50, 000.I am facing a terrible situation. My father is admitted in CMC for bypass, I am not able to use my money there is no proper response from ICICI.
I am soo frustated that i want to stop using icici.i mailed to icici bank managers even there was no proper response from them.
Please try to understand the customers.sinceicici loan amount due will be deducted on 5th of everymonth, since there was no money in my account my check has bounced and they have added late fee charge too.
Please take the actions as soon as possible as you take when you collecting the due.
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