Dear sir,
i miss shilpa chodankar was employee of icici prudential group and was offered the corporate gold card. the card bears the no 4864 1031 4461 2008 of which the issue date is 01/08.
as per the credit limit available 30, 000 i made a purchase transaction at jayesh jewellers of rs 29, 500 on 10th jan.
since i had the intentions to purchase this gold on my credit card prior to doing this transaction i gave a call to the call center and inquired about the total credit limit for purchasing and whether i can convert it in EMI or no. as per the information given i cleared the previous balance and made the transaction on 10th of jan.
immediately next day i gave a call to the call center mentioning that i want to convert this transaction into EMI. so the executive told me i will have to call after 7 days since they recieve the update after 7 days.
after 7 days i when made a call the executive told me that my request will be processed and i shall recieve a confirmation call for the same.
since i did not recive any confirmation call i called occe again on 19th jan to confirm the same. i got the information that it will be done for 24 months and EMI will be 1430rs and initially in the month of feb i will have to pay rs 660 only.
2 days after this call i recieved a call from the chennai center 2 boys were on the phone one after the other they spoke. the message what they gave me was that " this is a confirmation call for your request for the transaction to be converted into EMI has been proceessed and you are given 24 months EMI facility. and EMI will be 1430rs and initially in the month of feb i will have to pay rs 660 only. "
but now when i recieve my statements and i recieve phone call from the recovery they are telling me that the transaction is not being converted into EMI.
so i request you to look into this matter and do the needfull. i was actually waiting for my phone call history to come and then register this complain. but as days are passing i thought of doing this first.
i request you to give me the EMI facility as i cannot afford to pay such huge amount at once. and as it is i am jobless suffering of reccession.
at the most i can arrange for the EMI amount every month.
ki8ndly do the needfull.
for further correspondence i am providing my contact details.
address: h no 433
sastiwada mayem
bicholim goa
pin 403504.
phone : 9823371981
08322387091.
thank you.
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