The bank you (Mis) Trust!
I opened an ICICI demat account in 2007 with an intention to trade, however, decided to close it down in Dec as I had never used it.
On 26th December, I was due to pay Rs 505.62 as the renewal fees. But since I had decided to close it down, I visited ICICI Bank in JP Nagar 6th Phase on 13th December. The (busy) executives told me to visit ICICI Direct. I asked them is it okay to visit JP Nagar, 3rd Phase. They told me “Yes”. So while driving back, I made a stop at ICICI Direct office at JP Nagar, 3rd Phase.
I met Mr Manjunath (RM), and expressed my desire to close the account. He was fairly reluctant to process my request. And instead of giving me any form, gave me a blank paper and asked me to give a written request on the same.
I presumed that things will move and they will close my demat account. However I was oblivious of the fact that it is difficult to get things moving so easily.
In January I viewed my banks statement and was shocked to see that on 29th December Rs 505.62 was deducted towards ICICI Demat account, inspite the fact that I had received a hard copy of the formally accepted letter towards the closure of the Demat account.
On 27th January, I wrote to customer care and forwarded the scanned copy of the letter that I had given to Mr Manjunath at ICICI Direct. On 2nd February, they (ICICI customer care) replied back saying that the account number is incorrectly written. And they forwarded me a copy of the letter which according to them I had sent.
But when I looked at the letter, it was a forged one. They took a print out of the letter that I had sent, changed the account number, and sent it back to me saying that the account number is incorrect.
I am surprised by the audacity of the customer care and also to the extent they can go to forge the letter and indulge in fraudulent practices. If the executives of India’s one of the top banks will commit such a fraud, then who do we trust???
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