Icici direct
Account not Activated despite submitting all documents twice

Hi

I am a really unfortunate customer of ICICI Direct whose account was frozen after the floods destroyed the documents in Mumbai.

My account was frozen in July and submitted the relevent documents in the Howrah Branch in October. I was assured that all the documents were proper and I was told that the account would be activated. Howver it was not done.

I wrote to both Helpdesk (sic!) and the Escalations email id.

I was fortunate to get a response from the Escalations email id asking me to submit a banker's verification letter.

I submitted the same and duly got a acknowledgement of the same and was told that that it was being processed.

Howver I went to the howrah bank in August ; and was told that the documents have been returned. I was not told of it by the escalations and have been told the very standard response of "We are looking into it. Will get back to you soon."

Meanwhile I have ost over 2 lakhs as the account was frozen from July and I cannot so anything to prevent the shares from sliding deeper into red.

I have even visited temples praying to God for divine intervention and words cannot describe the pain I suffer for no fault of mine.

Please can someone help me?

My email id is [email protected]

Regards

Partha