Hi,
I have initiated a pre-closure for a home loan. They promised that they will provide the original documents within 16 working days. But on 15th day, they said due to technical problem they cannot close it and they are not sure when they can close it. There is no contact persons, no comitted dates provided. Rather they say, call the customer care every 2 days to find out. Based on their original commitment i had planned for things, now it is unclear about the closure. Why should customers suffer because of ICICI's technical problem. If we do not pay the EMI on time, they put penalty, will ICICI pay for the financial impact for this case?
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