I was looking to buy a motor insurance, hence checking with various vendors available. Similarly I checked with ICICI Lombard too. Initially I liked the service as they were very prompt to call and give me the details, they even followed up the case as expected by any customer.
The surprise came to me today when the guy called and I told that may be I will opt for someone else instead of ICICI Lombard as I feel as a customer is good for me. He started first pushing me and then started talking all nonsense. He even said that I am a TIMEPASS customer.
I come from a service industry, how on earth can they talk like that to any customer pre or post sales. ICICI is one of the best brands in INDIA, but incidents like these will do no good to it. I personally will never ever opt for anything from ICICI Lombard, I will even make sure that I spread this news to all my friends, my coleuges and every one I know. If not major I still want to make a dent in their reputation for their behaviour.
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