Policy number: 4063/HAP/W-330925/00/000
Complain no: 3398674
I had purchased one health advantage policy on 08-Sep but it was canceled the very next day due to some medical reason. i made payment through netbanking facility. when i first called up customer care, they told me that within 7 working days, amount will be credited back to my account. that didn't happen within 7 working days. i checked with my bank regarding this, they told me that no such amount has been credited to my account.
then again i called to customer care, they told me that a cheque had been dispatched to my mailing address through blue dot POD: 44200147121. when i phoned to blue dot, they told me that they could not find my address (what a silly excuse!! - my house is on main road and its very easy to find out), i said them that my house is very easy to find out, then they said that icici lombard didn't provide any contact number, so they could not contact me (Why icici lombard didn't provide my contact number to blue dot??? at the time of purchasing my police i had given my mobile number and land line also.. )
truth behind all this blue dot's story is that, they actually didn't come to my address to deliver my cheque... i was there at my house all time and my neighbors were also there...
they returned my cheque to icici lombard. after that i have been calling to customer care and all the time i here same words that " Sir, we are taking your complain on a high priority basis and our senior executives will look after your complain and you will get your cheque within 7 working days"
I am fed up with these words as nothing happens. and when i called back to find out status of my refund. i get to here same words.
i had sent one email regarding this to [email protected] .. but i didn't received any feedback.they promise me all the time a call back from senior executives within 24 hours but that too never happened.
I had given my resident address for my cheque to be delivered. but after a month of waiting and call backs, i didn't received my cheque.
One of their customer care executive told me that if you can go to our branch then you will receive your cheque so much fast, when i called a month back.so i said them to send my cheque to that branch and i will collect it from them.
after this new address i have called to customer care 50-60times .. all the time they told me the same highlighted magical line above mentioned.
Now its been more than 2 months and still i have not received my refund amount for the policy that was canceled by them.
0 comments