I have been victim to kind of a fraud comitted by lombard
My Policy number: 4034/HIR/03466522/00/000 - Shantanu C Rao
I had renewed my policy over the phone in April 08 and had instructed to charge my ICICI Credit card 4477 4700 7906 8012 for the monthly premium. It was told to me that the premium would be around approximately 400 per month.
Despite of these clear instructions ICICI Lombard has charged my EMI Card which I have not used ever since I received it. I don’t even carry it along with me. I have not used the card or given the number to any one in last 1.5 years. Who authorized ICICI Lombard to debit the monthly premium from my EMI card? I had even forgotten that I own such a card. How did this happen.
I am charged with late fees and never the less as being an EMI card I am expected to pay 4000/- minimum amount where as if it was my credit card it would have been 400/- per month for 2 years. This is total fraud, trying to extract the 2 years premium in 3 months in a bulk amount.
This is shear nonsense and I have requested to cancel my policy. And the customer service person could not even do this.
I will not pay any amount to my EMI card nor will I pay any late fees. The Lombard people should sort this out with the credit card department. You have lost your customer due to ignorance and deception of your customer. I will make sure that I will prevent as much as people that I can from coming to you.
I want this matter sorted out and I will not follow up with the credit card department because I have spent 4 hours – of a week day following up with Lombard and credit card department. And your customer service sucks. I was tossed f
om department to department, and from person to person ending with more frustration and no solution.
I will go to the consumer court or even the police for a fact if I am troubled with this matter. I will really get the media pouncing on this issue.
Sort this out ASAP
0 comments