Dear Sir,
I got a call from Miss. Rani from ICICI LOMBARD on 8th september regarding health policy. She asked me to take a health policy, because ICICI BANK is providing health policy to ICICI credit card holders. But I told her that I am already retaining a health policy which covers my parents and me, that's why I am totally not interested for the policy. She told me that " you are not taking the policy right now, documents will be sent to you with in 14 days, then you decide wheather to go with the policy or not to go. After going through the documents, if you will not be interested with the policy, then make a call to me and cancel the policy without any charges". I got the policy documents and got shocked because it was showing in the documents that policy is started from 9th september. Then immediately I called her to cancel the policies, she asked me the policy number and told that the policies will be cancelled and I will get the message of cancellation with in 48 ours as well as total money will be refunded to my credit card with in 30 days. I waited for 2 days, but I did not get any message, then again I called her, but she is not picking up the call. I called ICICI LOMBARD customer care and told them all the happenings to me, they registered the request for the cancellation of policies on 29th of september and told me that I will have to pay the cancellation charges for the same. I was shocked there. I told them whole thing, yet they are not listening to me.
Therefore, I request you kindly to consider my case and do not put any cancellation charges for the cancellation of policies.
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