ICICI Lombard
Excess Deduction for Floter plan

I buy Family Floter plan for my mother name Suhasini Raul from Icici lombard.

Policy Date:04/08

Policy no: 4034/E-FFH/3882504/00/000

Till date I have not received policy kit, after repeted reminder i got soft copy of policy.

Amount deducted from my account is Rs 9778.(Cheque no:645055 Icici Bank)

When i saw soft copy, premium was only 8167. Customer care executive could not give satisfactory answer for the same.

Can any concern person give refund of Rs 1611 as well as Hard copy of Policy?