ICICI LOMBARD POLICY
The status of policy after 1.5 years is still Medical test pending

I took policy for my mother from ICICI Lombard, after more then 1.5 years the status of policy is still Medical Test Pending when I talked to ICICI lombard they are always telling me that I do not need to worry about this but they are not changing the status.

The medical test was already completed by ICICI and it was quite good so I am not sure why still policy status shows this status.

Can someone help me and let me know where to put this complaint