Sub
credit of amount of RS 8774 / redebited to credit card 5230 5100 0012 1004 on 11.04 .2008 on a cancelled policy of icici lombard vide cancellation no 4034/fpp/03434138/000 date 7th april
sir
i m subumtting this representation /complaintoon on the above subject as i did not get proper response from customer support icici lombard and coutomer care icici bank ltd . as concern is sent from customer support /customer care, vise versa.
in this context, i sent my representation to grievance redressal officer banjara hills, hyderabad 500034 on 14.08.2008 by speed post .but no information regarding action taken on the concern.
(1) that on my objection to block a sum of RS 8774 / (debit) on the card and requested to cancel the policy . and release the amount so blocked, the needful was done on 7th april
i m submitting inter aciton id intimated by your department
interaction in 2803081841, 240508371, 150708837
(2) that the amount was credit on 7th april
(3) that on the 11th april my credit card a/c was again debited for RS 8774 / under head EMI principal as reflected in the may month 2008 statement
(4) that to debit, credit card a/c on already cancelled policy is wrong, illegal and unlawful as the contract is null & void ab intio
(5) that i have tried my best to get soultion to this problem but customer support icici lombard /customer care icici bank ltd . use to shed their respective responsibilities to each other
(6) that i have kept records of email /interation with both deptt of icici bank
(7) that i have sent email of this concern to pehredar of money control cnbc to hight light the issue for carelessness negligence and rigid /non co-operative attitude of the bank to give solution to the problem
i want immediate action on the this concren, i have been paying unnecessary interest on amount not utilised by me, pl do needfull and oblige
thanking you
o p sharma
contact -9350150109
dated 11.10.2008
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