Dear Sir,
May I bring your kind notice towards my pitiable condition caused by an Insurance policy which I availed from ICICI Prudential, (Policy No. 10779693 Premium Rs.40000/-). Actually I took a policy of ICICI Prudential in Dec from the agent; he told me that its premium will be single premium. So I agreed and gave premium by cheque. But I did not receive my concerned policy Bond. Then after 15 days I went to the branch to get my policy bond, I was told that my bond was returned from my home, which is not possible as my mobile no is clearly mentioned on the bond and every time my family members are available at my home and I was told that my bond had been received by any employee of the office. I never gave authority to anyone to receive my bond and I was not given any information in this regard. Then they gave me policy bond. When I read the term & conditions of the policy bond, I come to know that it was not the single premium policy but rather it was a regular premium policy (Rs.40000/- per year of the policy term). When I told them about it and requested them to cancel the policy, they told me that the policy that the time was over from its cancellation. But I told them that I was receiving the bond the same day, they were insisting the bond was received earlier so the policy could not be cancelled. I also requested to give bond receiving of the same day; they refused to give receiving also. On my complain assuring that my matter would be solved from head-office but I was not given any complain no. and they told me to wait for fifteen days to solve the problem, then they demanded more ten days even then my problem could not be solved. Now three months have been passed and no response has come yet.
I therefore, request you to look into this matter and relieve me from this problem.
Thanking you
Yours truly,
Date:-
Rajkumar Prajapati
Mo. 09307846047
Lucknow.
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