I hold my salary A/c in ICICI Bank. Lucknow Branch. A/c No (628101544479). On 31st I received my salary and was not able to withdraw bacause the bank say they have freezed the A/c and will only release the payment when I pay 29, 000 in liew of Credit Card payment.
Here is my Credit Card Story - I took a Credit card (4477-4698-9787) on which I made a purchase of Rs 4000/- for which they deducted Rs 6000/- without my permission from my earlier Saving A/c No-007101518724. For which They never sent any statement. Till date I have never received any statement or call regarding any outstanding payment.
Then Suddenly On 31 July I hear from the Customer Care that I have an outstanding of 29, 000 for which My A/c is freezed untill I make the Outstanding payment.
Sir, my statement is that when I made a purchase of 4000/- How can they deduct teh money 6000/- from my A/c without my permission.
If they had deducted 6000 in Lieu of 4000/- How come the outstanding be 29.000/-
How can they freese my entire Salary A/c without any intimation or warning and force me to make payment like this.
When I tried lodging the complaint with the Bank - They refused to take my complaint, (Jyoti from Customer Care Refused to take the Complaint) they say this is a Credit Card Related matter. Refer to them. The credit card Department says Just pay the money or it will be deducted from your A/C AUTOMATICALLY.
Please Help I have to take care of my Family as I am the only earning Member of the Family.
Regards,
Parul Suri
# 09235518519
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