Sir/Madame,
I got the GPRS service activated on 2nd Feb (GPRS Power Plan) on my Idea! account (9850612253). According to your customer care executive, it included “unlimited” internet browsing for a daily rental of Rs. 15/-.
I started using it as soon as it was activated and within 27 minutes of being online, my balance was less by some Rs. 50/-.
I called your customer care and asked them to kindly clarify. The gentleman informed me that it must have been deducted because I downloaded some software. I would like to mention here that I downloaded 1.89 MB of Google talk. I failed to understand why a meagre software download cost me 50 bucks (Google Talk is freeware).
The gentleman also assured me that all other downloads are FREE OF COST (like themes, songs, videos etc.)
Taking his word, I connected to the internet again and shockingly, after 30 mins of pure surfing (NO DOWNLOADS) I was again back by Rs. 15. My balance was now down to Rs. 1.71/- . The total deduction made for about AN HOUR of surfing was close to Rs. 65/-.
I tried calling your customer care and after a dozen attempts I finally got a free line to your executive. The gentleman, instead of attending to my query, put me on hold for 11 minutes. As you can understand, robbed and ignored, I was furious.
I was a satisfied Idea! customer for the past 5 months. I had switched from Airtel to Idea! and due the excellent service I got, had recommended Idea! to all my friends and colleagues.
Prior to being an Idea! customer, I was an active user of GPRS services provided by the various service providers, and have never had any sort of complaints regarding hidden costs. Airtel charges its customers Rs. 15/- p.d INCLUSIVE OF SURFING & DOWNLOADING.
But sadly, after this ONE incident, I can’t help but feel betrayed. I couldn’t have expected something like this from an organisation having an excellent service record.
This is the first time I decided to use Idea! GPRS and the experience was numbing. I am forced to think of switching from Idea! to some other provider who can assure me faithful service. All my friends who took an Idea! connection on my recommendation might as well follow. I am sure they don’t want “An Idea! to change their lives”.
Yours truly,
Rajdeep Singh Matharu.
9850612253
Software Engineer.
Pune.
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