Please refer to the Complaint No: 3175037 dt 24th June 09.
I regret with total displeasure that unfortunately I bought a IFB washing machine. My Washing machine Digital Make is not working for last 16 days and till now this machine is not attended. What should I do, shall I proceed with Consumer Court.
I paid Rs.4000/- towards Drum about 4 Months back after the machine was down for over 25 days and also I paid an AMC of Rs.1888 from 4.5.09 to 3.5 10 & Reciept No: 14044 and since then this machine is giving consistent problem.
Your Service guys who ever have visited our home we felt that none of them are competent enough to attend the machine, nor they have any clue of how to resolve the problem.
My Washing machine had been giving the consisitent problem from the day the Drum was changed and its from then onwards this problem is occuring at regular interval, still the problem is going on. Till when??? Our machine is not a training m/c for your Service guys.
To my surprise when I called you local office they were very reluctant to give the Service Manager no, but somehow I got Mr Joseph Mampilly and when I spoke to him he was not even aware of this Complaint which was pending for last 12 days. Then he said he will revert the reason that the complaint is attended by Agency, which never happened.
Again I called Mr Joseph Mampilly on 6th Julu he again replied he will revert but never called back.
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I still don"t understand how come a Service Manager is not aware of complaints which are pending for 16 days & above, dont you have any process of monitoring pending complaints.
How come an international repute firm like IFB is giving such a substandard Service to Customers.
We want the machine to be functioning by 10th July 09 and also we want the due compensation for the damages done else I will be constrained to intiate Legal proceedings & will publish our IFB experience to Media & Press
Regards,
Abey Varkey
356G, RECCAA Enclave,
Padamugal, Kakkanad,
Cochin -25
Mob: 94471 18678
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