We had bought split a.c. 2 Ton vide invoice no. 864 dated 16.08.2007 from M/S A.G. engineering, B-60, Nehru ground, Faridabad. Since installation the a.c. has been functioning erractically & delivering very low cooling or no cooling. we are really harrased by the company for not providing good service at subsequent time interval. I have all the proof & history of the a.c. since installation. the complete history of the a.c. is given below right from purchase to till date.
BLUE STAR A.C. HISTORY (2 TON)
DATE DESCRIPTION
16.08.07 A.C. PURCHASE
APR.08 INSTALALTION
end APR.08 STOPPED COOLING
LOCAL DEALER CALLED FOR SERVICE
JUN.08 STOPPED COOLING
NO RESPONSE TO COMP.BY DEALER/COMPANY
JUL.08 STOPPED COOLING
11.08.08 LETTER TO DEALER FOR REPLACEMENT
MEANTIME A.C. GIVES LOW COOLING
18.03.09 COMP. LODGED (NO. 909638)
13.04.09 COMP. LODGED (NO. 909638)
14.04.09 COMP. ATTENDED (AIRCOOL)
16.04.09 STOPPED COOLING
17.04.09 LETTER TO BHASKAR PANDEY
end APR.09 COMP. ATTENDED
25.06.09 COMP. LODGED (NO. 22962)
25-26-29.06.09 MAIL CONTACTS TO COMPANY
02.07.09 COMP. ATTENDED (AIRCOOL)
27.03.10 SERVICE CALL TO AIRCOOL
03.04.10 SERVICE DONE (AIRCOOL)
10.04.09 STOPPED COOLING
11.04.09 COMP. LODGED TO AIRCOOL (NO RESPONSE)
17.04.10 COMP. LODGED ON COMPANY'S WEBSITE
19.04.10 COMP. LODGED TO COMPANY (NO. 99788)
TELEPHONACALLY CALL TO MR. RAZA/SATENDER NO. OF TIMES (NO RESPONSE TILL 26.04.10)
26.04.10 CALL TO CUSTOMER CARE (SURESH) PENDING
27.04.10 COMP. ATTENDED (COMPRESSOR DEFECTED)
28.04.10 TALK TO SATENDER & FAX THE COPY OF BILL
08.05.10 COMP. ATTENDED (COMPRESSOR CHANGED & REFILL THE GAS
10.05.10 LOW COOLING
14.05.10 COMP. LODGED (113071) & TALK TO SATENDER
17.06.10 COMP. LODGED ON MAIL (NO RESPONSE)
19.07.10 COMP. LODGED (146217)
26.07.10 COMP.LODGED (148845)
29.07.10 COMP. ATTENDED
BLUE STAR A.C. HISTORY (2 TON)
18.08.10 A.C. STOPS WORKING
20.09.10 COMP. LODGED (172351) NO RESPONSE
28.09.10 TALK TO CC & REMIND THEM ABT. COMPLAINT
11.10.10 AGAIN TALK TO CC & REMIND THEM ABT. COMPLAINT
THEY GIVEN COMPLAINT NO.181626 & PROMISED TO
TAKE IMMEDIATE ACTION NO RESPONSE
14.10.10 COMPLAINT ATTENDED & FOUND THAT BLOWER
IS DEMAGED & PROMISED TO REPLACE IT WITHIN WEEK
24.03.11 NO ACTION TAKEN & AGAIN COMP. LODGED FOR
BLOWER REPLACEMENT (NO.241316)
13.04.11 TALK TO CC & REMIND THEM ABT. COMPLAINT
FOLLOW UP COMP. NO. 252701 GIVEN & PROMISED TO
REPLACE BLOWER ASAP
14.04.11 TALK TO CC & REMIND THEM ABT. COMPLAINT
19.04.11 MR. PAWAN KAPOOR (0124-4108548) RS. 1700/-
FOR BLOWER & PROMISED TO SEND TECHNICIAN FOR REPLACEMENT
26.04.11 TALK AT 0124-4108548 TO REMIND THEM
STILL NO RESULT
05.05.11 still pending & no response
kindly do the needful.
ashwani badhwar (A.M. Production)
9540054268
c/o jindal rectifiers
plot no. 195, sec-24, faridabad
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