I had a problem with my dryer where there was a jumping of the drum. I logged my complaint on the 20th November and got my SMS of ticket number 2442269. I didn't hear from the IFB service centre for 1 week. Finally I wrote on the feedback page of the IFB website and got a call from the Service centre. A Mr ravi mobile number 9886240794 happens to be the manager coordinated it. After a 2 days of back and forth they finally came and told us the ball bearing is gone and would cost 600/- for their cost and part cost and that they would come back once part is there. After no news we called them repeatdely and was told that the part had not come in. Finally on 6th Dec we got a positive answer and my wife fixed an appointment for 12 noon as we all work. There was no sign of them for 2 hours and on calling them back they rescheduled for another day. On the 9th of December Mr veeresh mobile number 9986980810 who is the engineer doing the job promised to come at 12 to fix it. Finally at 12 when called again, mr veeresh seemed to sing a different tune and said we have to speak to the manager Mr ravi. On calling Mr Ravi, there was no response till finally the phone was picked up and his spokesman Mr Vipul spoke. he was arrogant, and talked very badly to my wife. His contention was that they had closed the ticket already as we were not cooperating with their coming home and not letting them do their work. further he was abusive and insulting my wife on the phone and asked us to go ahead and tell whoever we want about this as they will not do it and We have to open a fresh ticket number for the complaint.
A company as big as IFB is answerable to even their service partners and we would hold them responsible for the heartache given to us.
0 comments