Dear Sir/Mm,
I have purchased IFB machine going as branded equipment, However within one year machine got noise complaint. After repeated call /complaint service person visited & confirmed there is no problem in the machine. After one day again complaint lodge for Noise service person visited & asked to replace drum. Amount charged by the service person & faulty drum taken back when asked to leave back replied as this is company policy. Immediately after test heasing noise occured & shown to service person, Replied as this is new drum such noise may occur & will be ok after few days.
After one month machine got faulty when again complaint lodge & service person visited checked, found confirmed earlier service man forgotten to place washer due to the same noise was occuring due to machin got partially rubbed & finaly he will send some superiors to check. When we asked to make report he refused to prepare report.
Consumer forum requested to ban such products in India & show us the correct path.
Regards
Raj kumar Shukla
09323886251
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