Dear Sir,
Please note that I have purchased (at Rs.4, 399) your IFB Microwave Oven Model Name 17PG1S Sl no.-IFB25080315671 Cash memo no.-756 on 11/09 from Durgapur (NATIONAL ELECTRONICS Branch: Suhatta, City Centre, 713216). It has been remained out of order since nearly four months. I reported it at your Durgapur Service Centre over telephone immediately after its cease of functioning.
But it is sorry to say that instead of any prompt action in this respect, Durgapur Service Centre remained silent strangely though I was repeatedly knocking them to make its repair. I also informed Kolkata Service Centre also a few times, within these three months. Lastly a mechanic from Durgapur attained my house nearly one month ago and examined the oven. He informed us that a spare part of the oven had to be replaced which was not at his hand at that time and also assured that he would make it repair within a couple of days.
But unfortunately no one came here again. Now I find no other alternative than to complain at CONSUMER FORUM if you do not respond practically even after issuance of this letter.
Hope your good sense will act suitably
With thanks.
Yours faithfully,
Rina Bala Gaikwad,
W/o Prawin Silvester Gaikwad,
Vill- Fokradhi,
P.O.- ‘B’ Jemari,
Dist- Burdhwan
West Bengal 713331.
Ph 9933793572 or 9474372760.
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