To,
G. Dasgupta
President & CEO
I have a Senator model washine machine.
Last year in the month of December it wasn't working properly. A personal attended and then claimed that its heater isn't working and asked us to take AMC contract. And told that after taking this contract we will change the heater and then it will work properly. And he told us to complaint after 15 days (don't know wht was the reason of saying so). We did in this manner thinking that its service is poper.
Then we complaint a technitian turned up and told there's a wireing problem. We were amazed to hear that. But he rectified it.
After few days it stopped working again (heater stopped working).
Again some technitian turned up. And the same process is repeating till date.we have given almost handfull of complaints and none of the technitians is rectifying the problems. Its almost 3 months now and none of them are rectifying it. Though we were told in the starting that heater is not working properly, and we keep telling them that change the heater but they aren't.
And the technicians are coming from Ramantapur, Hyderabad center.
Can you please tell us what is the problem behind there ill response. And what we are feeling is that after taking AMC technicians aren't responding properly. They were but actually resposnding properly before.
We were ready to pay the money for the part which wasn't working properly before but he forced us and convinced us so much that we couldn't stop ourselves from taking AMC.
Now we are expecting a positive response after this mail.
Thanking you,
Richa Saini,
ph no-04027172024.
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