Dear Sir,
I recently moved to Koramangala, Bangalore. My IFB washing machine executive plus did not work. We registered a complaint with IFB Customer care who sent service personnel from Harinidhi Enterprises, the service personnel came with a very callous and intimidating attitude, asked us to replace the pump at a cost of Rs 5600/- and then they told that if we donot take AMC then they will not attend to the machine as a result under compultion we took AMC . They repaired, but the machine didnot work, we registered a second complaint again some different service personnel came did some jugglary without knowing what they are doing and went back without setting the machine right.we lodged a third complaint again a service technician came today but could not set right the machine. My present complaint no. is 3250457.Till now i have spent close to 8000/- but the machine has not been set right. The service technicians also carry back the so called failed and we are really surprise as to whether their diagnosis of the problem is correct or not. Regularly I am speaking to one Mr. Raghvendra, who claims to be a partner of Harinidhi Entp. Wilson Garden and always has an edge in his voice and is evasive in his replies even, he makes us feel that by providing paid service he is doing a favour to us. In addition if we ask for telephone no. of his superior he provides with misleading telephone numbers.
Kindly look into the matter and help me in resolving the issue.
Thanking You,
S.Simha
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