3-6-09
COMPLAINT HISTORY FOR IFB WASHING MACHINE AND IMPROPER RESPONSE
Dear Sir,
Really it is a matter of great disappointment as the way the abovesaid machine has performed. It was purchased on 14-4 with invoice No. DEL/NTS/0127/08-09.The total cost paid was Rs 22500/-The D.O. number was 3852.
Exactly after 1 year the machine started showing problems. The following is the detail
1.Unbearable Voice - Customer care was asked to solve but the response was very poor. Ultimately after a great deal of efforts for 5 days a person came and told that trolley stand is not proper whereas the stand was also purchased from IFB outlet. The person came and adjusted the stand and the sound stopped temporarily.
2.Again after a week the machine started making sound this time more louder and vibratios also started. Again we called service centre as well as the area manager Mr Amit Anand (mobile no.9350158592) with some anger and as usual the service centre responded after 5 days and a person came and told to adjust the drum behind the machine but all in vain we told to check the machine by starting it but he told that you need not worry it will work but alas! it could. So after 10 days it was in the improper condition and not workable.
3. Again we lodged the complaint and after a great effort the phone was picked. Ultimately a mechanic came and told that the belt behind the machine is to be adjusted and he did but after 4 days again the machine started the same problem. Then from customer care we were given a mobile number of some Mr Ravi (9810054601) but he asked to call Mr Vijay and we called. Now these people have told that they will change the belt as the belt which they had brought was shorter.
4. Now the condition is the machine is not working and the concerned persons want to take the machine with them so we have agreed because the suggetion was from the customer care where we have already told to bring an authorization letter and their identity proof so that we can rely and handover the machin.
SIR THE ABOVESAID PROBLEM HAS CAUSED US LOSS OF TIME, MENTAL AGONY RESULTING IN LESS EFFICIENCY, LOSS OF HEALTH, FINANCIAL LOSS OF SALARY AND OFCOURSE TELEPHONES & PETROL CHARGES. THE FOLLOWING AMOUNT SHOUD BE GIVEN TO US FROM THE COMPANY IN LIEU OF THE ABOVESAID PROBLEMS.IF NOT RESPONDED (BY REPLACING THE MACHINE)
1.MENTAL AGONY FOR ONE AND HALF MONTHS = Rs 1, 50, 000
2. LOSS OF SALARY DUE TO LESS EFFICIENCY IN THE OFFICE = 2500 X 10 = 25, 000
3. DISC PROBLEM TO MY WIFE AS THE CLOTHES WERE WASHED MANUALLY = 50, 000
3. EXTRA EXPENSES viz PETROL, TELEPHONE ETC = 2, 30, 000
TOTAL AMOUNT = 1, 80, 000/- (TWO LAKH AND THIRTY THOUSAND)
SIR IF STILL YOU DO NOT RESPOND THEN I WILL BE FORCED TO TAKE LEGAL COURSE OF ACTION THROUGH THE CONSUMER FORUM/COURT AGAINST YOU.
YOURS' SINCERELY
LALIT KUMAR BORA
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