We had the misfortune of buying your washing machine on 10 March at Viveks – Vadapalani, Chennai and it was the beginning of the nightmare called IFB.
Two months after buying the Washing machine the calls to the customer service began and 10 months later it still continues quite regularly to plead the service guys to perform a miracle.
If the calls to the Customer Service centre are tracked, the complaints lodged in the last 11 months are more than 10.
My recent call to the service centre was on 20 February and the machine is yet to be rectified.
Despite more than a dozen calls in the last month speaking to your various CSO's (Mr. Rakesh, Ms. Karpakam and the rest which includes Ms. Vidya who is supposedly the Head of Customer Service), at the toll free it still stands unresolved.
When I spoke to Ms. Vidya on 14 March she was KIND enough to assure a call back in 30 mins for which 3 days later am still waiting. The service personnel are coming up with new reasons like drain pipe change n installation of stabilizer after which its still not working. Now supposedly the switch board has to be changed of which they have no stock.
Today I called the call centre again and Mr. Rakesh says all are in a meeting and will call back in half an hour.
Within a span of one year when the product is still on warranty, if there have been more than 10 problems identified in the product, even to layman its quite obvious that we have been dumped with a defective product for a hefty price.
Dealers refuse to answer the calls and service personnel promise calls which never come, what is the customer expected to do?
Change the product or refund the amount we have paid for the product.
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