Indage LPG
Booking of refil

Sir,

I booked for a refil LPG cylinder on 01 Aug 09. The delivery was made on 24 Aug 09. At the time of booking the agency said that the delivery will be on 16 Aug 09. However the agency claims the delivery boy came on 13 Aug 09 and found the house locked so the booking was cancelled. I had to rebook on 19 Aug 09 for which the delivery was made on 24 Aug 09.

Now when I want to book another refil I am told as the time of 20 days has not lapsed from the last delivery the booking cannot be done.

I find this rule absurd, because the booking is done once we start using the second cylinder. In this case that is from 01 Aug 09. 32 days lasted from the time of the cylinder was put in use and is now empty. I feel the rule should be from the date of booking the next booking should not be earlier to 20 days, instead of 20 days from the date of delivery.

I request you to review this and issue favourable instructions.

Thanking you

Ramakrishna