I am a consumer of Indane gas for the last 15 years registered under Maliekkal Enterprises, Thalikkulam in Cochin region in Kerala state. For the last 3 years the service of the agency is poor. It takes 65 to 75 days to get a refill pack for an average people while for the politicians or for the religious personalities it is just ask & serve. No only that there are a no of agencies associated with the gas agency who are carrying out business in which they are draining out the gas to use it to fill the cylinder of the vehicle. so that the gas agency can get double the profit and the genuine consumers are getting delayed and waiting for months to get a cylinder refilled. During the last month a new rule created by them that book your refill only after 21 days after serving and they will serve the refill with in 15 days so that the total is only 36 days gap. But when i waited for the 21 days to come it was noticed that some persons are booking earlier than me who have been supplied the cylinder after me, when inquired they told that the rule was removed suddenly and we were thrown back to wall. Not only that the service of the staff (all are close relatives of the owner with same religion) are very poor and not even they take the phone when dialed for an inquiry. The condition is becoming more worst day by day. So please help, What can i Do in this regard?
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