Sir,
I'm Augustus David, resident of Vimala Bhavan, Lourdpuram, Kanjiramkulam Trivandrum, Kerala. My consumer number is LA 16702 with J K Gas Parashala, Near Thiruvananthapuram . (This Agency had delivered gas at my residence on 28th March, 8th June, and 20th July)
I made a booking 0n 22/7 and the No. is 11552. So far I have not received any gas supply. It is almost impossible to get them on line. And when I was lucky enough to get in touch with them, they informed me that they had brought the gas to my house sometime in August but there was nobody at home. That is not true as my mother and other family memebers are at home, even when I go to work. I managed to call them again and again since Mid August. They have been promising to supply the gas 'in the next couple of days'. This has been going on for over a month, without any effect.
Disappointed with the lack of any positive response from the agency, I contacted the field officer Mr Ramachandran on Tel 9447498247, and his response was even more negative, and I felt he was part of the problem rather than the solution. He told me not to complain as supply may take much more than just two months .(However, I am told gas cylinders are readily available in these areas if one is prepared to shell out Rs 500/ or more.)
Under these circumstances, I am forced make this complaint. Kindly instruct the Gas Agency, (J K Gas, Parashala Thiruvananthapuram) to effect the supply of Gas Cylinder to me at the earliest, and ask them not to trouble IOC customers endlessly in this manner.
Thank you, and regards!
Augustus David.
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