Indane, SP Muthu agencies, 4th Main Road, Vijaya Nagar, Velachery 42
Poor Customer Service

Sir,

We have lost the gas book and approched the agency to know the proceedure for applying a duplicate. The counter staff response was very curt and thier attitude is pathetic. I guess, they do not know the value of a customer. When I tried to speak to their proprietor, half the way through the conversation, she passed on the telephone to her subordinate and neither a sorry, nor a explanation from their end.

Please can you guide me through, and also make the agency understand what is customer service...