This about my elder brother who was travelling from bangalore to berhampur on 24th July in Prsanthy express. It was unfortunately he was carrying the duplicate of his ID proof, which was mentioned in the E-ticket.
For that reason TC was asking for Rs900/- which is almost double of the ticket value. When he shows his inability to pay, the TC abused him and threatened to handover to railway dept on next dept. I dont understand is it matter that they need ID proof or exact that ID proof. Why the other ID proof cannot suffice - that he is the valid person to journey with the ticket and its no way fraud.
He was repeatedly saying that even if Railway minister Lalu's phone will come, he is not going entertain. Does railway not teach them the customer care sense. Simply redeculous.
And the name of the TC is L. Mana Janat.
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