Dear sir,
I am writing this complaint against the non cooperative attitude of the ticketing staff at Mumbai Central rly station. My wife & kids PNR no 262-0201010 date of travel 14 may 09 by train no 2952 got misplaced, as it was a return journey soldier no ticket they had to travel by train no 2951 on 8 jun 09 by ticket pnr no 822-9360493.despite my showing them a FIR & a photocopy of the misplaced ticket the railway AUTHORITIES DID NOT give me a duplicate ticket & I was made to pay RS - 8315 by challan no G 471023 in the train no 2951. the non cooperative attitude of the railway authorities against a serving army officer and his family on a bona fide journey is very shocking and a rude reminder of the state of priorities of the railway staff. I had all the proof to show the validity of my ticket but it was ignored and I was informed by the TC that if it was a paid ticket I would have to pay only 25% of the fare. I want the MINISTER OF RAILWAYS to look into this matter and my money taken illegally must be paid back to me. This kind of red tape ism is spoiling the reputation of the Railways& necessary action must be taken by the Authorities
thanking you
Col Pravin Shinde
09878572403
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