Brief summary of airline ticketing problem – Curits Peter van Gorder vs. Mr. Asad Saddiqui of Sofia House of Tourism - Supporting documents and more information available on request.
Contact me at: [email protected] - Phone number – 9892876747 – Eden III – A-203 Hiranandani Gardens, Powai, Mumbai, India 400076
1. On February 9, I booked and paid for 2 return tickets to go from Mumbai to Port Blair for a tour that I was booking through this travel agency (Sofia House of Tourism). I could have bought the tickets myself, but they offered to help we with this. I suggested that they not use Kingfisher Airlines at the time, but they did anyway. (see bank transfer file that proves that the money was transferred to them. This amount represents the tour plus the ticketing). The amount was 32, 248 rupees.
2. The tickets were issued by Kingfisher Airlines. These tickets were paid for by the ticketing agency Ease My Trip in Delhi. As Sofia House of Tourism had a line of credit with Ease My Trip, the tickets were paid on credit by Ease My Trip, but no money was sent from Sofia House of Tourism to them. (see e-ticket of these tickets). Sofia House of Tourism concealed this information from me but was obtained after strenuous and time-consuming efforts on my part.
3. The flight that was scheduled to fly on March 3 was cancelled by Kingfisher Airline. The airline gave me a refund voucher. As the ticketing was done through a ticketing agency, they would refund the money through the agency (Ease My Trip) rather than to me directly. This is their policy.
4. The refund from Kingfisher Airline was sent to Ease My Trip on May 8 at 21:45 pm. (see scan of Kingfisher Airline refund sent)
5. I received an acknowledgment from Ease My Trip that they never received any money for these tickets from Sofia House of Tourism. (see e-mail message from Ease My Trip). It should be noted here that this information was obtained after many hours of phone calls and e-mail communications.
6. A check was issued to me from Sofia House of Tourism on November 10 by Sofia House of Tourism in Calcutta. (see scan of check). This was to be partial refund for the ticketing.
7. The check bounced two times due to insufficient funds in the account. (see scan of bank statements)
8. After repeated enquiries Sofia House of Tourism told me that they may pay by May or they may not.
*SOFIA HOUSE OF TOURISM*
*(India's Only Exploratory Holiday Company)*
4/19, Poddar Nagar, Prince Anwar Shah Road, P.O. Jodhpur Park
Kolkata-700068, West Bengal, India
(Near South City Mall)
Tel: 0091 33 65351276 (12 lines), 03365351275, 03364570813
Cell: 09230517275
Email: [email protected] & [email protected]
Web: www.lesserknownplaces.org
List of broken promises and stall tactics by the Sofia House of Tourism to avoid repaying my 2 airline tickets that were refunded.
1. After the flight was cancelled, Sofia House of Tourism agreed to notify me as soon as the refund from Kingfisher Airline arrived. Sofia House of Tourism promised me to give me credit for a rearranged flight for a new tour with these funds.
2. After several enquiries, Sofia House of Tourism promised me to notify me by the end of June if they received the refund from Kingfisher Airline. The refund from Kingfisher was sent on May 8.
3. After several communications, Sofia House of Tourism agreed to pay by September 15.
4. On Oct. 29. Sofia House of Tourism issued me an invalid check that was postdated to be cashed on November 10.
5. The check bounced and after repeated enquiries, I was told to wait until November 30 for payment.
6. After November 30 another promise was given to pay after December 8th.
7. The check was reissued after December 8th and bounced again, due to insufficient funds.
8. After notification of this check bouncing the Sofia House of Tourism said they might not have enough funds to pay me any time in the near future.
Besides the inconvenience and many hours I have wasted pursuing this refund, I have received various ill treatment, fraud, and discourtesies from this tour agency who has finally told me not to write them anymore (see below) Also, they have called me: “a social reformer for personal interest”, “asking unreasonable favors”, “giving slogans”, “pressuring them”, “asking so many questions”.
On Fri, Nov 30 6:43 PM AEDT SOFIA HOUSE OF TOURISM wrote:
>
> >You go ahead what ever you want to do. Now its enough to pressurise us
> >inspite of our problem. So go ahead what ever you want to do. Enough you have threatened
> >us. No publish in the newspaper or take action legally or appoint anti
> >socials but we are unable to pay now. Further no more email communication
> >please.
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