IRCTC web service is a disaster. You would reach peak of your frustration booking tickets online. This low cost server always throws a message 'Unable to retrieve due to communication failure' whenever you search for station codes, check train no.s, check availability you name it. One time it took me almost an hour to book a ticket online. I would have better stood in the line at the reservation counter and bought it at the wrath of officers at the counter who are always rude and impatient. Why are they frustrated to do their own jobs? While booking tickets online 3 times the payment gateways charged the payment but didn't issue me the ticket. I had hell of a time getting the money reversed on my credit card. Looking at this website it seems like public outcry is unheard at the higher level. I've visited many countries and I seldom see bad customer service. The customer service in India is a menace to the society tarnishing the image of our motherland. Will someone take appropriate action? Do you empathize troubles experienced by people. You can name prominent worst service sectors starting with AIRTEL- a tragedy, ICICI, Citibank, IRCTC, Vodafone you name it. Please some one hear us and stop this
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