Sir/Madam,
On 17 April at 5.15pm I reached to Howrah Station to board Howrah - Bardwan (via Cord) Local Train. Every time when I travel by train I do purchase the ticket from the platform. On that day I reached Howrah station via Hoghly River Ferry service. That was my first time to ferry. So I was not aware of the way to reach the Howrah Station Platform. I followed directions mentioned in the subway from the ferry ghat and reached to the platform through the gate where it was mentioned that the entrance was for platform # 1-7, as I remembered. In the way to platform I was searching for ticket counter but I didn t find a single one. After entering the platform when I was searching for the ticket counter, one lady TT asked for the ticket. I informed that I was searching for the ticket counter. But she was not convinced and said to show platform ticket as I was inside the platform. I repeatedly told her to understand my situation but she wasn t in mood to understand that. After sometime one more lady joined in the conversation. Both behaved very roughly. They were saying that the platform is a prohibited area and before entering the platform I should have buy the ticket. But I informed that my intention was to but that only and I am searching for the ticket counter. Also I have mentioned that there was no warning message in front of the gate, like "This is a prohibited area. Please have ticket before entering the platform". They have taken the fine. The penalty receipt number is 272476. The amount is Rs 259/-. Though I had not done any mistake intentionally, I was penalized. So I want this amount should be refunded. I met to the station manager. But he didn t take any action and suggested me to lodge a complaint. I lodged a complaint. But I was in hurry so I didn t able write the complaint thoroughly. That s why I am here to provide the details. Please take the necessary action. At last my question is what is the role of a TT? Is it only to collect fine forcefully and harass passengers?
Thanks
Soumen Nandi
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