To,
The Railway Minister,
Rail Bhawan, New Delhi
To,
The Additional General Manager
Director of Public Grievances
Western Railway
Churchgate, Mumbai
Subject: Complaint regarding problem faced during travel in Train - CSTM CHENNAI EXpress (Train no. 1041) dated 14th September from Mumbai Dadar to Chennai Central.
Respected Sir,
With due respect we Citizen of India and patronised customers of Indian railway, want to bring in to your kind attention about the problems we faced during the journey from Mumbai Dadar to Chennai Central on 14/Sept by CSTM CHENNAI EXpress (Train no. 1041). Following troubles we faced in 2nd AC Coach No. A-1 (Wagon no C R 84056).
1. While boarding the train at Dadar, we noticed that the toilets were unclean and impossible to use. As our seats were near the exit doors and as people opened the doors to get in and get out, we were experiencing the bad smell through out our journey. In spite of us complaining 4-5 times with the Tiket Checkers, there was no corrective action taken against the same. Hope you could understand our situation while we were having our food.
2. A/C was not working in our coach and when we complained about the same the person responsible for A/c said it is automatic system and will adjust automatically. But it was not at all working and only hot air was coming through the blower. After complaining several times along with other passengers, the A/C was switched on that too after completing initial 4 hours of journey. Also there was no fan available in the specific bay (Seat No 44, 45) which made us suffocate.
3. All the bed sheets were stinking and were unwashed. The soil stains were visible on the same. When we complained about this to the attending person, he said that this is what is available and it is up to us to use it or keep it aside.
4. Curtains were stinking badly and this made us suffocate.
5. All the items sold inside train by the railway caterers were of feable quality and less in quantity.
e.g :
a) Tea was charged at Rs.5 but was provided only 2/3rd of the suggested quantity.
b) Lunch Meals (Veg) was charged at Rs. 48/- per meal and it was of bad quality. (Includes uncooked roti prepared with mix of Maida, Watery Dhall, Salty Channamasala had only 6-7 pieces of channa, Salty Sabji had all the waste vegetables such as cabbage stems, one pickle packet, half cooked rice, half piece pappad and one small cup of Raita which was watery, extremely sour, and stinking bad)
Details of the caterer: M/S R.K.Agarwal (Licencees Pantry car 1041/1042/1027/1028)
Receipt no : 1625
When I went and complained about the food quality to the pantry manager, he said that this is the maximum quality available in the train and they couldn't provide curd as promised while taking order because of limited availability of curd and lack of refrigeration system in the pantry.
When I returned the Raita which was provided as a replacement for curd, he simply accepted it and said it is part of the meal and it is upto our choice to have it or not.
When we requested for the bill for the food, there was no response from the pantry manager. I had to walk 3-4 times to the pantry which was located 5 wagons away from our coach, to followup to get the receipt.
At the time of taking order, they mentioned that Papad and curd are part of the meal. But at the time of demanding receipt, they gave a spit up in which they mentioned the price of each meal as Rs.32/- and Rs.16 towards 1 cup curd and 1/2 pappad. When I argued about the return of raitha and papd, the pantry manager said that the same price will be charged even though we've returned the same.
Also they said that we can complain at any level with the receipt given and the caterer's management has influence at top management (including cabinet railways minister) to handle such complaints.
Due to the bad quality of food, Mr. J.Sethuraman who travelled with me (senior citizen) had severe stomach ache and dysentry.
We request you to kindly investigate this on high priority and provide response towards corrective actions taken, in 2 weeks time.
Kindly note that we did not face hygenic issues while travelling for short distances (e.g. Chennai - Bangalore) in trains like Shatabdi. Also when we travelled from Chennai to Mumbai on Chennai express on 12th Sept in 3rd A/C we felt more comfortable (but food quality was bad)
where as when we paid more money towards 2nd AC we experience more trouble and inconvenience.
Your’s truly
Ramesh. S (Coach A1 - Seat 45 - Mobile 9886677135 - PNR 8445568810)
Sethuraman. J (Coach A1 - Seat 46 - Mobile 9444957360 - PNR 8445568810)
Gokulraj. G (Coach A1 - Seat 44 - Mobile 9940417823)
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