This with reference to my Membership no ITBC0993117, I had called three weeks before and filled a complaint (complaint # 2040550) stating that there are two things missing from the Item K0443 i.e memory card and Camera pouch. I was told by the executive that my complaint has been forwarded to the concerned department and I will receive these two things within two weeks time.
Today again when I called your customer service department, the executive told me the same thing which I heard three weeks back. I wanted to speak to the manager and was kept on hold for 25 mins. After being on hold for so long, my call was still not passed to the supervisor. The agent told me that the Kodak company is providing and not India Today.
I fail to understand this as it is mentioned on the package that Camera, Memory card and camera pouch is inside. Is India today keeping these two things with them and giving half package to the customer.
I
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