I placed an order for a book through the India Today book club. Firstly, it took over 2 months to reach me! After reading a few pages, I realised that the book had a lot of missing & blank pages.
The customer service was extremely poor and took over 2.5 months to respond! They asked me to courier the book to them for replacement.
After several follow ups on mails & calls, I finally received the book. This took another 2 months. However, the book again came in a very bad condition. The package was intact so the issue from the shipper itself.
To add to my dismay, this book also had many blank pages!!! So after 5 months... I was back to the same position where Istarted. I did not want to go through this painful process again. I had already couriered the book twice on my own expense. (1st time they had returned to me).
Now it has been another 1 month & the India today customer service has not bothered to respond to my woes.
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