INDIGO AIRLINES
Unethical business practice

Dear Sir,

I have booked 3 flights in Indiago for the month of Dec 08. All these

flights are after 6th Dec. In connection with the recent

announcement from Indigo Airlines that the fuel surcharge has been

reduced to INR 2700 from INR 2900, I want to get refund of 200 Rs for

each of the tickets I have purchased.

Please note that while purchasing tickets I find fuel surcharge under the

taxes and not under fare. So when the surcharge is getting reduced from

6th Dec Indigo Airlines cannot charge me Rs 200 more for each of tickets

which I have purchased earlier. In my opinion it is illegal if the airlines does

not return Rs 200 for each of tickets passengers have purchased

earlier and flying on or after 6th Dec.

I want a quick response from your team on this regard.

I was also highly disappointed with the way my grievance has been

handled when I reached Indigo Call center.

Thank you

Debranjan