Sir, I was holding the mentioned Gold Credit Card (no 5425051701358086) of ABN AMRO Bank. I have not used the said card since Aug 07 for new purchases. Therefore, in around Oct I informed the persons calling from their call centre and asked them to direct me to proper person/channel so that I can sort out the matter.
Firstly, I talked to Ms. Tanya from Mumbai regarding the same, she informed me to make the payment of Rs. - as my account can be settled for 2-, total outstanding being 34000/-and by next week I would be contacted by any of the Bank’s representatives for the settlement. Almost two months expired and the matter was not solved. Likewise, every time a new person use to call me and the same story got repeated. Meanwhile, I made the payment of almost Rs. 10000/-. Ultimately, I decide not to make payment until the matter is solved.
Then I got in touch with Mr. Ritesh (on phone) in Feb 08, who after few talks confirmed if I make the last payment of Rs. 2030/-, will be sent a settlement letter from Delhi and he has got the approval for the same. He also confirmed the amount of Rs. 2-. Accordingly I again made the payment of Rs.2030/- on 15Feb, 08.
As I did not receive any correspondence for a week, I tried to contact Mr. Ritesh on nos. 30827896/30826369. I was told that he is on leave and the lady attending the phone did not know the matter. I kept on trying for more than a month to contact him, and then suddenly I was informed that Mr. Ritesh has left the job and nobody knows the matter.
I, then made a official complaint to the bank thru Mail on 17th Apr, 08. In response to my above mail I received a phone call from Mr. Pravin Kumar (tele No.01204237151 -Noida), on 19th Apr, 08 who after a discussion confirmed the settlement amount of 2-. Out of this he asked me to pay 4000/- immediately and balance in three equal monthly installments after receiving the settlement letter from ABN AMRO bank. Accordingly I made the payment of Rs. 4000/- by cheque Almost eight months expired I did not receive any letter. Few more persons kept on calling me at regular intervals not knowing about the matter.
Again on 21st Nov someone called Ms Ritika called me from Delhi, I explained the matter to her. She asked me to talk to Mr Tnavir Ahmed from Legal Dept. After a detail discussion with both of them I agreed to pay the final amount of 1- in full and final settlement.
As discussed with Ms Ritika and Mr. Tanvir Ahmed (Legal Dept.) over telephone (No. 011-45561592) I paid the final amount of Rs 1- (Twelve Thousand only) by cash. I deposited the amount in Nariman Point (Sakhar Bhavan) Branch, Mumbai on 25th Nov.
I was informed that in next two-three days a letter confirming the final settlement will be sent to me, so far I have not received it. When today I tried to contact Ms Ritika on the above tele no from my cell phone she disconnected my call thrice and then did not attend at all. Almost 10 days have expired but I have not received any letter. Following is the details of payments made by me.
DATE MODE OF PMT RECEPT NO AMOUNT
19.10.2007 cheque 138385 1860.00
15.11.2007 cheque 140845 1900.00
16.11.2007 cash 141351 115.00
15.02.2007 cheque 150322 2020.00
24.01.2008 cheque 148365 2000.00
21.04.2008 cheque 38181 2030.00
25.11.2008 cash SA3713158 12000.00 Deposited in Nariman Point Branch
Total Amount 21925.00
Kindly suggest me what legal action I can take against bank and their employees. I have the recordings of talks with them with their telephone nos.
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