Dear sir,
Due to some improper information and negligence of Indigo staff at BIAL my wife was not allowed to board the flight on 2-08 and was assured by their manager (Saptharsi) for 100 % refund. Till date I havent received any refund from Indigo.
Please go through the whole issue in detail below :
I would like to inform you that before journey date I have called their call center Delhi and Bangalore airport (telephone no - 08066785450) regarding the rules, how can a pregnant lady can board the flight, but none of them told me about the Indigo terms and condition for boarding the flight is 32 weeks. They only told that she should carry a fit to fly certificate from the doctor and she has to fill a form at the airport. As I fullfill all the necessary doc I (my wife) came to BIAL to fly. she did the check in and they gave her the boarding pass.when she was about to do the security check in at the last movement they came and told her that she has to fill one more form and took her to the ground floor and cancelled the boarding pass. After cancelling the boarding pass only they told that you are in to 33-34 weeks of pregnancy so we cant allow you to board the flight. My wife was totally mentally tortured by your staffs and the manager SAPTHARSI because she was insisting to board the flight. Here point to be noted is my wife was in 33-34 weeks of pregnancy and this type of mental tension would have been totally avoided.
As we have already left for our residence from airport my wife called and told about the whole issue and we returned back from mid of the way in total tension.
Now when I reached the airport we had a long discussion with your staff at front office, the lady who has issued the boarding pass and with the manager (SAPTHARSI). You can imagine how I was harassed by them. Her onward journey was also booked from KOLKATA which I canceled at the last moment .she was compelled to stay in the night at KOLKATA because she didn't got the reservation for her onward journey.
During this whole issue at BIAL INDIGO manager at airport Mr SAPTHARSI said that we can only get back you the 100 % refund but not allow to board the flight. He assured of 100 % refund of my ticket amount Rs 2889 again and again when we were asking for the refund at that time itself. As we have booked the flight through Make my trip he told that we will refund the amount to make my trip and you will get the money back from make my trip. in Kolkata a
But till date I haven't received any refund amount. In-spite of my regular follow up the reply what I get from Indigo employees at BIAL is we will get back to you, saptharsi will call you, we will lookin to it and get back to you but till now no one is bothered to solve my issue.
As I don't find any mistake done from my side so it should not be treated under normal cancellation rule of INDIGO. All this has happened due to INDIGO'S negligence and its staff mistake.
I request you to kindly look into it and assure my refund which was committed by their manager SAPTHARSI.
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