Dear Sir/Ma'm;
Since the first time that I flew on Indigo some 1.5 yrs ago I had a very high esteem about you and your employees in all sense of the word.
On 1st May under the booking PNR ZI1RLD my mother;wife and 3 yr old son was travelling from Pune to Kolkata by flight 6 E 410.As a measure of prudence since I bought this ticket on my credit card I accompanied them to the airport. All was fine except the security asking for individual I cards for my mother (56 yrs and a homemaker); my wife 28 yrs & a homemaker) and my son (3 yrs old). On explaining they asked me to get a seal from your counter at the Airport.
At the Indigo counter I got a rude initial shock. There was this lady Ms. Tina with a unforgettable pout who thinks she is the CEO of Indigo or maybe the Miss Universe 2008... she simply refused to assist me anyway in this subject.'We cannot seal'...at my wits end and panicked I fervently requested her... then she went on a sermonising trip as to why can't my mother;wife and son have a I Card. Finally I spoke to a male staff who asked me to wait till your security incharge arrives.
The security incharge was very cooperative and just saw my credit card copy and patiently heard me. Then on his instruction the same Tina stamped the paper and my wife;mother and son finally entered the airport and completed the journey.
The point here is how do you see Ms. Tina's role here? I am sure Jet Airways or Kingfisher they wouldn't have behaved such uncouthly in such a case. Not only me just behind me there was a old man who tried to speak to Ms. Tina and was dejected by her disposition and left the counter aghast.
I am sure no where in the country we will ever again see such a haughty and rude Indigo staff. I am also sure that had it been Jet Airways or Kingfisher or else then persons like Tina would have been instantly sacked.
Why shouldn't Tina be sacked? Atleast she should learn manners from the girl who was so courteous next to her or the male staff who helped me.
I sincerely request you to review this episode and please ensure that no other passenger in similar dire straits face characters like Ms. Pouty {Oops!! } Ms. Tina again.
Thanks & Regards;
Siddhartha Ghosh
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