Sir,
I am Dr. S.Charles, working as a Professor in an Engineering College at Coimbatore. I am a customer with HDFC House, No. 29, Kamaraj Road, Near Circuit House, COIMBATORE 641 018. My account number is 351930943.
Well, I am facing quite a lot of difficulties with the poor service rendered by HDFC in the following ways,
1. Whenever a call is made to contact an executive, the reception desk enquires for the detailed history and tries to avoid giving the line to the executive concerned. For this she uses statements like, “He has gone for lunch, tea or not available”
2. Not even a single time I was given the line to discuss with the executive concerned. Many times they say they would transfer the line and the connection gets cut off. Why is this inhuman activity?
3. For every Cheque disbursement, they would promise a date and I will go there, after applying leave; but they will allot me another date for issue of the same. Is it fair?
4. They will announce a date for inspecting the progress of the Site and we will be waiting; they would not turn back. Lot of false promises.
5. They do not understand the value of time and make people roam about.
6. From the day 1, I am facing hell a lot of stress from the poor response of HDFC
I think I had done mistake banking with HDFC.
I am sure if this continues, HDFC will be earning a bad image in the society and deteriorate slowly.
Globalization has brought India to greater heights and today every citizen is aware of all the improvements/developments. There is a heavy competition in almost all the fields. Only sectors that offer a good customer service will sustain. Others will perish.
Regards,
Dr. S.Charles
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