Dear Sir/Madam,
I had taken loan from Ing Vysya Bank 6 months before and had paid part prepayment on 22nd Jan 09.
Problem: I was told that if Ing Vysya Bank system will show my part pre payment before 25th Jan, I shall get its benefit from Feb 09 only that is why my cheque was put in High Value On 22 Jan and it was debited from my account on that day itself. I enquired from Delhi, Karol bag branch next day, they told that it is appearing in system now and My principal is adjusted and I shall get its benefit from Feb 09.but when I re-enquired on 27th Jan 09, I was told that I shall get its benefit from March 09.As per rule
I should have got its benefit from Feb 09 only. But the thing is that as a customer why I shall bear all losses. It is not my fault. No body is replying.
Another thing is that, there is no rule anywhere mentioned regarding cut - off Date. Shall I not get benefit of simple interest for 1 month in this case, if they are keeping money with it?
Please guide me ..
below is Ing Vysya Bank 's reply of my query:
As I discuss with you, after 20th any part payment made by the customer will be consider in next to next month.
I recd your cheque on 21st Jan, 09 but I communicated you that it most probably you will get the interest benefit from Marh' 09, on your request I put all my effort and present your cheque in high value.
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