To, Date: 3-Nov-09
The Managing Director
IRCTC,
ND.
Dear Sirs,
I would like to bring to your notice, the quality of services extended by various caterers on.
Different Zonal Railways. My repeated complaints and suggestions got little response.
Recently I was traveling to Trivandrum, from Hyderabad by SABARI express. When I ordered my dinner vegetarian I was shocked to get stale food in a casserole pack all i.e. subjee, pickles etc, all stacked in one pack, and they refused to given water packets. The side dish was emitimg bad smell. Possible mix of container of Veg &non –Veg tawa, I had to through the same while on my return journey from Chennai to Hyderabad by Chennai – Hyderabad express. I saw the venders with maroon & black stripped shirts with IRCTC logo selling Non- Veg food at Rs. 60/- per casserole. While at Gunter station when I tried to get lay chips pack from one of the IRCTC stall they insisted to shell out Rs.12 /- per pack where as Rs. 10/- was printed on the cover. All the contractors in A.P.Express, Sabari Exp, west cost all charge higher charges with rotten Quality,
I would request you to take necessary steps to conduct periodical inspection, on train vendors as well as on plat forms, to ensure good quality and fair price practice.
With Regards.
T.K.Rajamani
(09866549224)
[email protected]
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