IRCTC
REFUND CLAIM FOR PROBLEM IN IRCTC SERVER

I have tried booking a ticket from Hyerabad to Bhopal through IRCTC on 31st Jan 08. I tried 5 times but the transaction was not completed at all due to server issues. Unfortunately, the amount has been debited 3 times from my credit card account. The charges are reversed only twice.

How can i escalate this issue since i have acknowledged this issue to IRCTC thru e-mail?

I have the credit card statement that shows the amount debited and I have the booked ticket list which doesn't show these transactions.

I dont think we could reach people on customer care on IRCTC. So far I have made 4 calls to those numbers but I am unable to reach them.

Company: IRCTC
Country: India

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