IRCTC
Money debited but ticket not purchased

HI

MY NAME IS KIRAN SINGH.ON 27TH OCT I HAD BOOKED A TKT FOR TRAN AUG KR RAJ EXP DATED 01-NOV.THOUGH THE TKT WAS CANCELLED RIGHTAWAY NO PNR NO. WAS REGISTERED.HOWEVER AMT OF RS.2335 WAS DEBITED.

THE TRANSACTION ID WAS 0073162911.ON 29TH OCT WHEN THE PRINTOUT WAS TAKEN IT CLEARLY MENTIONS THAT THE TKT HAS NOT BEEN BOOKED AND SHOWS REFUND APPROVED.THE CANCELLATION ID IS 0052445362.WHICH TELLS SETTLEMENT FAILED.

WHAT AN UTTER CONFUSION IS THIS.THIS TYPE OF PERFORMANCE IS ACTUALLY EXPECTED AND WHAT ABOUT THE LOSS OF MONEY!!!