I have been using the online ticketing system of IRCTC since january but some days before I faced a very untolerable issue. I went to book ticket on IRCTC site and searched for trains from station Itarsi (ET) to Pune and Train Number: 5018 Train Name: GKP LTT EXP is displayed there in list and i booked the ticket. The ticket information is as follows:
PNR-Number 215-5488404
Train Number 5018 Train Name GKP LTT EXP
Date 28- Dec- 2008
From Station ET To station PUNE
Reservation upto PUNE Boarding point ET
Class SL No of passengers 1
But i found during travel that Pune is not in the route of train and i need to change the train in midway. This problem was not only with me, about 10-12 people were facing same problem (having booked tickets from reservation counters) and same seats were allotted to other passengers from Bhusawal station.
Because of this i faced many problems during journey:
1. TC said that after some station your coach will be added to other train directing toward pune but nothing happened and no information was goven to us... Neither our coach was changed nor any railway staff came in front informing in this regard.
2. Our confirm seats became waitlisted after bhusawal station, this caused arguing and hot situations with other passengers...
3. I was forced to leave train at Manmad station By TC otherwise he might have treated our tickets as invalid for forward journey...
4. I travelled in a passenger although having a reservation ticket and in a crowdy situation.
5. I wasted much of my time for catching that train in early morning and got no comfort of reservation and no value of my money...
The conclusion of this all is that:
1. False information was provided to me on IRCTC site.
2. I fell in situations I have never faced before causing discomfort highly.
3. My money and comfort was not given right value.
4. Railway staff was also not supportive and helpful as it had taken me to ask 10-15 times to TC to understand what was required to be done and it was that to leave train in midway and catch other train and travel as having waitlisted or general ticket.
Please try to ask questions to IRCTC and Railway in this regard. And give suggestion to them that no one can do anything to them as they are government agencies, so instead of stealing this way the right way to loot the people as railway police and TCs do with poor, needy and general people.
If any action is taken in this regard will help me to restablish my faith and trust on government and consumer forum also...
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